Impact
Work
Opdrachtgever: Directeur P&O Gemeente Den Haag
  • 8 Strategy workshops
  • 180 Engaged HR employees
  • 12 Guiding HR principles
  • 1 Approved HR strategy 2030
Impactwork CasE

Future-proof HR Strategy

In essence, our solution was a collaborative and comprehensive approach that focused on understanding the human element within the Municipality of The Hague's HR landscape. By actively involving stakeholders, mapping experiences, and looking towards the future of work, we developed a strategic framework and roadmap to guide their HR technology modernization and ensure it aligns with their long-term goals and the needs of their people.
94%
of Dutch employees see a good work-life balance as a top priority. (source: TNO/CBS)
Why?

The problem

The Municipality of The Hague was grappling with a key question: "How can we modernize our HR technology to effectively support our long-term goals and meet the evolving needs of our employees?". The HR Management Team (MT) frequently received complaints regarding HR service delivery. However, they lacked a clear understanding of the current satisfaction levels among employees, hiring managers, and their own HR personnel. Consequently, it was unclear precisely which employee needs weren't being met by the existing technology and what obstacles were being encountered. Recognizing that the selection of an HR ERP system is a long-term commitment, the HR MT understood the necessity of developing a clear vision and strategy for the future role of HR over the next decade before defining the system requirements.

Our solution

ImpactWork collaborated closely with the Municipality of The Hague to develop a clear and future-oriented HR strategy. We prioritized understanding the needs of both employees and managers, working together to build a solution that truly works for everyone. This was achieved by thoroughly mapping the employee experience, analyzing the city's specific challenges, and establishing a renewed HR vision.

Our Approach:

  • Inventory: We conducted a thorough analysis of existing HR documents and strategies to gain a comprehensive understanding of the current situation.
  • Stakeholder Management: We actively engaged relevant stakeholders within HR (P&O) and HR Services (HRS) to build support and gather valuable input.
  • Employee Journeys: We mapped out and visualized how HR services are experienced by both managers and employees, providing crucial insights into their perspectives.
  • Co-creation: We facilitated interactive workshops with a core team of HR professionals to collaboratively develop the assessment framework.
  • Future Vision: We jointly explored the six major forces shaping the future of work to anticipate upcoming trends and challenges.
  • Strategic Choice + Tactical Implications: We addressed how to build a future-proof organization and translated this into concrete solutions and actionable steps.
  • Final Report: We delivered a concrete HR assessment framework for 2030, including an overview of the target architecture and a roadmap for the implementation of new technologies and processes.
Client Anneke Laoutaris, Deputy HR Director City of The Hague:
"What a beautiful document it has become! Very valuable for the phase we are in now, it radiates so much ambition, strength, and development; it is a clear statement of who we as HR want to be, and what we do it for, namely the employee. It is a beautiful translation of the ideas and ambitions that were discussed by you and the core team, with a focus on 'outside-in' thinking by incorporating the development of the future of work. I am super happy and proud of this final result! Thank you very much for your drive, inspiration, expertise, and the way we collaborated during this (sometimes somewhat challenging) process."
40%
more skills development in organisations that became a skills-based organisation (source: Udemy)

Ready for the first step? Let's talk!

avatar
Rogier van Hamburg
|
Co-founder ImpactWork
There's many challenges in the world of work, but together we can tackle them. We're here to help you improve your HR strategically and create thriving workplaces. Check our services pages for more information on how we can help, and feel free to reach out!
Book a discovery call
Or look at our service pages for more info!

Not just words, Action.

Future-proof HR strategy

The Municipality of The Hague was grappling with a key question: "How can we modernize our HR technology to effectively support our long-term goals and meet the evolving needs of our employees?"
Read more

Digital strategy and growth

HeadFirst Group places more than 20,000 professionals with over 500 clients in Europe every day, achieving an annual turnover of more than 2 billion euros.
Read more

Getting the data right

DJI aims to establish a data-driven recruitment and selection process to address critical challenges. This initiative seeks to create a structured and periodic measurement system that combines results, process data, and experience metrics.
Read more

The four biggest HR challenges explained briefly.

25%
Of our profit is going to projects that support sustainable work causes. Example: Helping novices to find work.
Find out more

Innovation & productivity

Who likes boring work? Traditional HR processes are time-consuming, manual, and prone to inefficiencies. With HR tech and AI solutions, we can automate HR workflows, optimize workforce planning, and make data-driven decisions that save time and boost productivity.

Employee engagement and wellbeing

Increasing engagement and workplace wellbeing can help boost retention and productivity. Happy employees = thriving business!

Attracting and retaining talent in a competitive market.

Explore data-driven solutions for increasing employee engagement, reducing employee turnover, and improving recruitment processes - all while fostering a resilient and thriving workplace culture!

Skills development

Skills are the future of work. With us, you can stay ahead and create a talent marketplace, skills-matrix, identify future skill gaps, and more!